Terms of Service

2.1 Account Creation.

To use the Service, you must register for an account. You represent and warrant that all registration information you submit is truthful, accurate, and complete. You must be at least 16 years of age to create an account.

2.2 API Key & Runner Token Security.

You are solely responsible for maintaining the confidentiality of your API keys, runner tokens, and login credentials. You are responsible for all activities that occur under your account or using your credentials. You must notify us immediately at [email protected] upon becoming aware of any unauthorized use of your account.

2.3 Account Sharing.

Individual accounts may not be shared between multiple people. Use Teamspaces for multi-user collaboration. We reserve the right to terminate accounts that appear to be shared in violation of this provision.

3.1 Roles & Responsibilities.

Teamspaces support three roles: Owner, Admin, and Member. Owners have full control over the Teamspace including billing, member management, and data deletion. Admins can manage members and workflows. Members can access and edit shared workflows within the Teamspace.

3.2 Team Data Ownership.

All resources created within a Teamspace (projects, workflows, API keys, and execution history) are owned by the Teamspace, not individual members. The Teamspace Owner is responsible for the management and security of team data.

3.3 Member Removal.

When a member is removed from a Teamspace, their access to all Teamspace resources is revoked immediately. Work they contributed remains with the Teamspace. Personal account data and workflows in their own personal Teamspace are unaffected.

4.1 License.

Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Service for your own internal business purposes, or for building workflows on behalf of clients as part of your professional services.

4.2 Restrictions.

You shall not: (a) resell, sublicense, or redistribute access to the Platform itself; (b) reverse engineer, decompile, or disassemble the core platform logic; (c) access the Service in order to build a substantially similar competitive product; (d) attempt to circumvent rate limits, usage quotas, or access controls; (e) use automated tools to scrape or extract data from the Platform beyond normal API usage; or (f) remove, alter, or obscure any proprietary notices.

4.3 Open-Source Components.

Certain components of the Service may include open-source software. Such components are licensed under their respective open-source licenses, which take precedence over these Terms solely with respect to those components.

5.1 Your Code, Your Rights.

You own all rights, title, and interest in and to the Python code generated by the Platform as a result of your Workflow designs. You are free to export, modify, distribute, and commercialize this Generated Code on your own infrastructure without any ongoing royalty or license fees to the Company.

5.2 Runtime Library.

Generated Code may depend on the Tensorify runtime library (@tensorify.io/runtime), which is licensed under the MIT License. You may freely use, modify, and distribute the runtime library in accordance with its license terms.

5.3 No Claim to Exported Workflows.

Once you export a Workflow as code, Company makes no claim to the resulting output. Your ownership of Generated Code survives termination of your account or these Terms.

6.1 Infrastructure Responsibility.

When you use a self-hosted Runner, you are solely responsible for the security, maintenance, and availability of the infrastructure on which it operates. Tensorify has no access to your local file system, network, or environment variables.

6.2 Telemetry & Status Reporting.

The Runner transmits limited operational data to Tensorify servers: execution status signals (started, completed, failed), node output snapshots for the visual debugger, run identifiers, timing metadata, and error reports. Your webhook payload body is never transmitted to Tensorify in self-hosted mode. You may review the specific data transmitted in our Privacy Policy.

6.3 Liability Limitation.

Tensorify is not liable for any data loss, security breach, or service disruption occurring within your self-hosted infrastructure. You are responsible for securing environment variables, API keys, and any sensitive data processed by your Runner.

7.1 Data Processing.

When you choose Managed Execution, webhook payloads and workflow data are processed on Tensorify’s cloud infrastructure. Data in transit is encrypted via TLS 1.3. Data at rest is encrypted using AES-256.

7.2 Execution Tokens.

Managed execution uses short-lived execution tokens with a default timeout of 30 seconds. Workflows that exceed the timeout may be terminated.

7.3 Data Retention.

Execution logs for managed workflows are retained for 30 days and then automatically purged. Raw webhook payloads are not persisted beyond the lifetime of the execution. We do not use your execution data to train models or for any purpose other than providing the Service.

7.4 Geographic Processing.

Managed execution is processed in United States data centers unless otherwise specified in your subscription plan.

8.1 Built-in Plugins.

Tensorify provides built-in plugins (triggers, logic, HTTP, code, transform, email) as part of the Service. These plugins are provided “as-is” and may be updated, modified, or deprecated with reasonable notice.

8.2 Third-Party Plugins.

The Platform may support third-party plugins. Company is not responsible for the functionality, security, or availability of third-party plugins. Your use of third-party plugins is at your own risk and subject to the respective third-party’s terms.

8.3 Plugin Execution Context.

Plugin code executes within your workflow context, meaning it has access to the data flowing through your workflow. You are responsible for ensuring that plugins you use are appropriate for the data they process.

9.1 Paid Features.

Certain features of the Service require a paid subscription. Current pricing and feature availability are listed on our pricing page.

9.2 Payment Processing.

All payments are processed by Stripe, Inc. You agree to provide accurate billing information and authorize Company to charge all fees incurred through your account via your specified payment method. Company does not store your credit card information directly.

9.3 Auto-Renewal & Cancellation.

Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

9.4 Refunds.

Monthly subscriptions are non-refundable. Annual subscriptions may be refunded on a pro-rata basis within 14 days of purchase or renewal. Refunds are otherwise provided only as required by applicable law.

9.5 Usage Limits.

Each subscription tier includes defined usage limits (workflow executions, team members, managed execution minutes). If you exceed your plan’s limits, we may throttle service or require an upgrade. We will notify you before taking action where possible.

11.1 Managed Execution Availability.

We target 99.5% uptime for Managed Execution infrastructure, measured monthly. This target is not a guarantee and does not create an enforceable SLA unless you have a separate enterprise agreement.

11.2 Planned Maintenance.

We will endeavor to provide 48 hours advance notice for planned maintenance that may affect service availability. Emergency maintenance may be performed without advance notice.

11.3 Self-Hosted Runners.

No uptime guarantee or SLA applies to self-hosted Runners. Availability of self-hosted execution depends entirely on your own infrastructure.

13.1 Platform Ownership.

Excluding your Generated Code and User Content, Company and its licensors own all rights, title, and interest in and to the Platform, including its visual editor, transpiler engine, branding, documentation, and underlying technology.

13.2 User Content.

You retain ownership of your User Content. By submitting User Content to the Service, you grant Company a limited, non-exclusive license to use, store, and process that content solely for the purpose of providing and improving the Service.

13.3 Feedback.

If you provide feedback, suggestions, or ideas about the Service, you grant Company a perpetual, irrevocable, non-exclusive license to use that feedback for any purpose without compensation or attribution.

14.1 Your Right to Cancel.

You may cancel your account at any time through your account settings. Upon cancellation, you will have 30 days to export your data (workflows, generated code, execution logs) before it is permanently deleted.

14.2 Our Right to Suspend or Terminate.

We may suspend or terminate your access to the Service at any time if you violate these Terms, engage in conduct that is harmful to other users or the Service, or fail to pay applicable fees. We will provide reasonable notice where practicable.

14.3 Effect on Generated Code.

Your ownership of previously exported Generated Code survives termination of your account. Code that you have already exported and saved to your own systems remains yours regardless of account status.

14.4 Effect on Team Data.

If an account termination affects a Teamspace, remaining Teamspace members retain access to shared resources. If a Teamspace Owner’s account is terminated, ownership transfers to the next Admin, or the Teamspace is frozen pending resolution.

15.1 Liability Cap.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15.2 Consequential Damages.

IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, REGARDLESS OF THE THEORY OF LIABILITY.

15.3 Force Majeure.

Company shall not be liable for any failure or delay in performing obligations under these Terms due to causes beyond its reasonable control, including natural disasters, acts of government, pandemics, internet outages, or third-party service provider failures.

16.1 Governing Law.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

16.2 Dispute Resolution.

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association, held in Delaware.

16.3 Class Action Waiver.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.